Terms of use

Introduction

Lifafa Tech Services Private Limited ("Lifafa", "we", "us", or "our") operates platforms for its customers and on behalf of its customers for their end users through sites/apps, collectively referred to as "The Platform". All users, including end users of white-label platforms, are collectively referred to as "Users".

Definitions

• "Platform": Refers collectively to sites/apps operated by Lifafa.
• "User": Any individual accessing the Platform.
• "Service Providers": Independent third parties whose products/services are available via the Platform.
• "Transaction": Any activity involving financial exchange via the Platform.

User Eligibility and Access

• Users must be residents of India and possess valid identification documents.
• Users must have valid access credentials including registered mobile numbers, email addresses, passwords, and OTPs (One-Time Passwords).
• Misuse of access credentials, including passwords, OTPs, or PINs, is strictly prohibited and may result in suspension or termination of access.

Platform Capabilities

The Platform provides Users with the following capabilities:

• Loading, earning, and managing loyalty/incentive-related points/currency.
• Redemption of loyalty/incentive points or currency subject to specific terms and conditions.
• Managing orders, inventory, and related financing options.
• Handling and tracking pending payments, deliveries, and stock fulfillment.

Acceptance of Terms

By accessing and using the Platform, Users agree to comply with and be bound by these Terms. Users must discontinue use of the Platform if they disagree with any part of these Terms.

User Obligations

Users agree and undertake not to:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
• Upload or disseminate inappropriate, profane, defamatory, obscene, or unlawful materials.
• Distribute files containing viruses, corrupted files, or harmful software.
• Conduct surveys, contests, pyramid schemes, or similar activities.
• Download unauthorized files or materials.
• Violate applicable laws or regulations within or outside India.
• Reverse engineer, modify, copy, distribute, or create derivative works from the Platform.

Usage Conduct

• Users must maintain necessary computer equipment and internet connections to access the Platform.
• The Platform and purchased Gift Cards must be used solely for personal, non-commercial purposes.

Transactions and Financial Management

• Financial transactions are subject to verification and compliance with financial regulations under Indian law.
• Lifafa reserves the right to verify Users' identity and financial transactions in line with anti-money laundering (AML) and know-your-customer (KYC) regulations.

Gift Cards/Vouchers

• Gift Cards purchased via the Platform are redeemable for goods/services by Service Providers, who are solely responsible for redemption.
• Users must adhere to redemption terms and expiry dates specified on Gift Cards.
• Unused Gift Card value will not be credited or refunded unless explicitly stated.
• Gift Cards are non-cancellable, non-refundable, and generally cannot be combined with other offers.
• Lifafa is not liable for lost Gift Cards.
• Lifafa acts solely as an aggregator; Service Providers bear all responsibility for their goods/services.
• Lifafa may request identity proof for high-value transactions, maintaining strict confidentiality.

Prepaid Card / Cash Card

1. We have partnered with Transcorp International Limited for the issuance of Prepaid Cards / Cash Cards. The usage of these cards is governed by the terms and conditions laid out by Transcorp. Please refer to Transcorp’s official policies and terms here: https://transcorpint.com/ppi-policies-and-tc/.

Promotions and Offers

• Lifafa reserves the right to modify or terminate promotional offers without prior notice.

Inventory and Order Management

• Users must manage inventory accurately through the Platform and ensure timely fulfillment of orders.

Intellectual Property Rights

• Lifafa exclusively owns all intellectual property rights associated with the Platform, including trademarks, source code, databases, text, content, graphics, and proprietary data.
• Users shall not reproduce, distribute, or misuse proprietary content without obtaining explicit written consent from Lifafa.

Links to Third-Party Sites

• Lifafa may provide links to third-party sites solely for User convenience and does not endorse or assume responsibility for the accuracy or reliability of content on these linked sites.

Disclaimer of Warranties & Liability

• Lifafa endeavors to ensure the accuracy of Platform information but does not guarantee completeness or accuracy.
• Lifafa is not liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from Platform use or its unavailability.

Indemnification

• Users agree to indemnify Lifafa against all losses, liabilities, claims, damages, costs, and expenses arising from breaches of these Terms or misuse of the Platform.

Termination

• Lifafa may suspend or terminate User access at its sole discretion, with or without notice.
• These Terms shall survive termination unless explicitly terminated by Lifafa.

Privacy and Data Protection

• Users consent to Lifafa's Privacy Policy regarding data collection, processing, and storage.
• Lifafa adheres strictly to Indian Information Technology Rules concerning data protection.

Communications

• Users explicitly consent to receiving transactional communications via email, SMS, messaging apps, and in-app notifications. Opt-out from transactional communications is not permitted.
• Users consent to receiving marketing communications via email, SMS, messaging apps, and in-app notifications. Opt-out requests for marketing communications may be directed to Lifafa's contact details below.

Force Majeure

• Lifafa is not responsible for service disruptions caused by unforeseen events beyond its control, including but not limited to natural disasters, strikes, or governmental actions.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of     the Republic of India. Any disputes arising under or in relation to these Terms shall be subject to the exclusive jurisdiction of competent courts located in Mumbai, India.

Arbitration

• All disputes arising from or in relation to these Terms shall first be resolved amicably through informal negotiations. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. Arbitration shall be conducted in     English by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be Mumbai, India. The arbitration decision shall be final and binding on both parties.

Severability

• If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

Modifications to Terms

• Lifafa reserves the right to periodically update or modify these Terms, notifying Users of significant changes through email or Platform notifications.

Entire Agreement

• In case of any discrepancy, conflict, or contradiction between these Terms and any written agreement with a client, the written agreement shall supersede these Terms.

Contact Information

For assistance, queries, or marketing opt-out requests:

• Email: care@lifafa.com
• Address: Lifafa Tech Services Pvt Ltd, 175, Kagalwala House, 2nd Floor, Vidyanagri Marg, Kalina, Santacruz (E), Mumbai 400098, India.